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Golden Eagle Products , Your Satisfaction

     

FAQ

Golden Eagle Sewing Machine Parts – FAQ (English Complete Version)

1
What payment terms do you accept?

We accept standard international payments: T/T, Terms are negotiable based on order value and cooperation mode.

2
How can I place an order or get a quote?

Contact our sales team via email, online form, or chat. Provide:
- Product names/models/quantities
- Target country/port
- Special requirements (OEM, packaging, etc.)
We will reply quickly with a formal quotation and order plan.

3
What are your advantages over other suppliers?

- Over 40 years of expertise since 1983
- 4 OEM factories + more than 100 cooperative factories
- More than 30,000 products, over 10,000 in stock
- Exclusive "GOLDEN EAGLE" brand owner in China
- Close to Ningbo Port for fast logistics
- Stable quality, competitive prices, and global service

4
Do you provide after‑sales support and technical help?

We offer full after‑sales service:
- 24/7 online support for installation, use, and troubleshooting
- Detailed user manuals and video guidance
- Warranty against manufacturing defects
- Prompt response for quality claims with proof

5
Which countries/regions do you export to?

We have exported to more than 100 countries and regions worldwide with a strong reputation for quality and competitive pricing. We support door‑to‑door, FOB, CIF, and other trade terms.

6
Do you offer samples for testing before ordering?

Yes. We provide sample service for quality verification. Customers usually bear sample cost and shipping; fees can be refunded or deducted from bulk orders.

7
What is your lead time for production and delivery?

- In‑stock small orders: 3–7 working days
- Bulk wholesale: 7–15 working days
- Custom OEM/ODM: 15–30 working days
We will provide a clear schedule to ensure on‑time delivery.

8
What packaging do you use for safe global shipping?

We adopt international export standard packaging with inner shockproof foam reinforcement and thickened export cartons. No wooden boxes are used. It can well protect the goods from damage during long-distance sea and air transportation. Our company is only one hour away from Ningbo Port, ensuring efficient and convenient logistics and shipment.

9
Are your parts compatible with my machine model?

We provide parts compatible with most mainstream industrial and household sewing machines. To ensure fit, share your machine brand, model, and part number; we will recommend the correct replacements. We can also provide drawings or samples for verification.

10
How about product quality and durability?

All Golden Eagle parts use premium materials and strict quality control. Scissors and knives go through special heat treatment for sharpness and long life; abrasive belts offer high efficiency and stable performance; moving parts ensure precision and low wear. Our parts fit most industrial sewing machines and deliver consistent performance under heavy use.

11
Do you accept small‑batch or wholesale orders? Can I mix models?

Yes. We support small‑batch trial orders, wholesale, and mixed orders. We have more than 10,000 SKUs in stock for fast fulfillment. Custom OEM/ODM orders are also welcome. Contact our sales team for MOQ and pricing details.

12
Who is Golden Eagle, and what do you supply?

Founded in 1983, Golden Eagle specializes in high‑quality sewing machine parts with over 40 years of manufacturing and export experience. We run 4 OEM factories in China, maintain strategic cooperation with more than 100 industry factories, and offer more than 30,000 products across 10 series. Our core products include cutting machines & spares, scissors, thread cutters, cloth cutter abrasive belts, folders, hemming feet, needles, bobbins, hook assemblies, tension parts, and more industrial sewing spares. "GOLDEN EAGLE" is our exclusive legal brand in China and a trusted name worldwide.

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● COMPANY ADDRESS: No.1 building 315 . Hulu sewing parts market .Dongyang zhejiang china
● FACTORY 1(Abrasive belts): No 12. Dongsheng road hulu sewing parts industrial park zhejiang china
● FACTORY 2 (Binder/folder): No 225. Dongsheng road weisan industrial area zhejiang china
● FACTORY 3(scissor&thread cutter): Dajiao INDUSTRIAL park huicheng town jiangmeng guangdong province.
● FACTORY 4 (KNIVES) xingxu industrial park guanqiao town. nanan fujian province

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